Shipping Policy
Delivery Times
Our commitment to delivering high-quality products means we handle every order with the utmost care. The average delivery time is 5 to 12 business days. Please note that these timeframes are estimates and may vary depending on your location and current circumstances.
Delays Due to Unexpected Demand
Delivery times may occasionally vary as a result of unexpected high demand. While we always strive to ship your order as quickly as possible, there may be periods when demand significantly increases, which can lead to delays. We kindly ask for your understanding in such cases and assure you that we will do everything possible to minimize delays.
Shipping Services
We work with Canada Post and DHL, both reputable international shipping companies, to ensure your order is delivered safely and reliably. With these carriers, you benefit from excellent service and real-time tracking information to follow your shipment every step of the way.
Additional Services
To enhance your shopping experience, we also offer:
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Free Shipping: Available on all orders.
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Insured Delivery: For added peace of mind, you can select insured delivery for an additional fee.
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Customer Support: Our dedicated support team is always available to answer your questions and address any concerns.
Duties and Taxes (DDU)
All orders are shipped under Delivered Duty Unpaid (DDU). This means that customers are responsible for any applicable import duties, taxes, and customs clearance fees charged upon delivery.
We value your trust and are committed to providing you with the best possible service. If you have any questions about our shipping policy, please do not hesitate to contact us at support@faluzi.com.
Thank you for choosing Faluzi.